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Customer Support
Please read through the following frequently asked questions!
Shipping
All orders are usually shipped within 3-5 business days, but may take up to 2 business weeks to fulfill during extremely busy periods, such as major collection launches or holidays.
We ship worldwide.
Shipping within the US: your order will likely ship via USPS. All packages are insured.
We offer standard shipping via USPS, DHL, and economy shipping.
Economy shipping rates are calculated by total package weight, as follows (listed in USD):
To Canada
- 1/2 lb: $14.99
- 1 lb: $16.99
- 2 lb: $20.99
- 3 lb: $24.99
- 4 lb: $31.99
Free shipping on orders over $200.
To Everywhere Else
- 1/2 lb: $16.99
- 1 lb: $20.99
- 2 lb: $24.99
- 3 lb: $31.99
- 4 lb: $40.99
Free shipping on orders over $250.
Please note that all customers are responsible for any import duties or customs, and for responding to any notifications from your local customs office.
We do not ship any consumable items, such as our teas, internationally.
General
Yes. You may do so from your customer account page, provided that your email address on our website and on your Ravelry account are the same.
If they are not the same, it's possible to retroactively match them by changing your Ravelry customer account address.
If you think that you found a pattern error or you are unhappy with your pattern in any way, please contact us at support@aimeeshermakes.com for pattern help.
We are able to provide support for pattern questions only. An example of questions we cannot answer are "How come I can't print this pattern?"
We source products based on a variety of criteria, including ethics, fair labor, and prioritizing smaller businesses.
All of our wool products are guaranteed mulesing free, and additional certifications for each products for fair trade or organic status are available on each product listing.
You can find your membership management button any time in your customer account, or use this link.
Sizing & Pattern Details
All Aimee Sher Designs patterns graded for adults are size inclusive.
Garment patterns come in sizes graded no more than 4"/10 cm apart, and span at least 30"-60" / 152.5 cm for actual full bust measurements.
Patterns published since the start of 2023 have expanded sizing ranges, depending on the pattern, up to 66" / 167.5 cm full bust.
All adult sized garment patterns published since 2023 also feature optional bust darts for those who need more room in the front. Shop the Bust Darts Collection.
Every pattern published here has been tested across a wide range of bodies, and most garden pattern pages provide a link to the tester projects so you can preview the pattern on a variety of people.
All patterns are fully tech edited before and after testing.
Many of our patterns are suitable for confident beginners or intermediate knitters. Please find a guide to the difficulty levels of our patterns here.
You may review our test knitting policy here.
Please subscribe to our newsletter if you'd like to test for us in the future.
Return Policy
All of our patterns are digital patterns and fulfilled upon payment. You may access your pattern downloads at any time in your customer account page.
Due to the nature of our products, purchases for digital patterns cannot be refunded once they are made.
We offer exchanges or store credit for products that arrived damaged or have a manufacturing defect.
To start a return, email us at shop@aimeeshermakes.com with your order number and return request. If your return is approved, we will send you a Prepaid Return Label.
Pack your return the same way it arrived.
You will receive an email confirmation when the return is processed.
Contact Us
For all pattern support inquiries, email support@aimeeshermakes.com.
Customer service hours
Mondays through Fridays
9 AM to 4 PM Central US Time
To reach customer service, please use the form below:

